Guarantees & Warranties

Returns Policy
If you are unhappy with the product, its size or colour then we are happy to offer a refund for the purchase NOT INCLUDING the delivery cost. You will however be liable for the cost of sending the item back to us and a 10% handling fee may apply. Goods received back must be in 'as good as new' saleable condition with all original labels and packaging. If you require another size or colour of the same item then we will be happy to send you a replacement, but a delivery costs may apply. 

If you receive a damaged or faulty item please inform us as soon as possible.  We will send out a replacement as soon as the returned item is received.  Please note that in order to receive a credit for your return postage costs you must notify Urban Chaos within 7 days of receipt of goods. Return postage costs are limited to the same value as the original invoice amount charged for delivery, proof of posting/money receipt is required to obtain a credit/refund of postage costs back to Urban Chaos.


Postage & Delivery
We use a variety of parcel services and couriers to ensure speedy dispatch of goods. Orders received before 2.00 p.m. are usually dispatched the same day, for next day delivery. Orders received after 2.00 p.m. will be dispatched the next working day. Dispatches are made Monday to Friday.

UK delivery charge is now FREE on all orders over £50.
Overseas delivery charges will vary. Please contact us to find out costs.

For exact postage costs please add all required items to your basket and proceed to checkout, you will be notified of full costs at this stage, and willl have the option of cancelling your order beofre payment. All prices quoted are for delivery to UK mainland unless otherwise stated.

After a failed delivery attempt you should receive a card through your door, this will show the courier details and explain how to contact the depot to arrange collection/re-delivery. Please pay particular attention to the references made regarding how long a delivery will be held at the courier depot. If you do not contact the courier within their listed timescale your goods will be returned to Urban Chaos and a charge will be made to re-send the goods. If you subsequently cancel the order then only the cost of the goods will be refunded.
Payment Methods & Security
Rest assured that we are as concerned about security as you are.
We accept all major Credit and Debit Cards including Visa and MasterCard. All payments go through a major secure server which has been approved for use by the High Street Banks so you can order with confidence. Payments via other debit cards such as Solo and Visa Electron are also possible, please be aware that some banks and card issuers may refuse this payment type from your account, if this is the case you will be notfied within 24 hours of your order and given the oppurtunity to pay via another method.

You are protected under UK Law by the Data Protection Act. We do not seek to limit or restrict this Protection in any way.
We ask for certain personal details such as your name and address so goods can be despatched. We ask for your phone number so we may contact you in the event of any problems or queries. Your details are important to us and as such we guarantee NOT to pass these details onto any outside company. We ask you for your e-mail details so that we may initially contact you about your order. If however you do not wish to be made aware of any future offers and promotions please contact us and we will remove your details.


Cookies
Cookies are tiny files which are stored on your computer, they simply record information such as items in your basket or items you have previously viewed. These cookies are shared with this site in order to make online shopping with us possible. This is not unqiue to Urban Chaos, most sites now share and store cookies on your computer hard drive to facilitate tailored made visits. For this reason you must enable cookies on your machine.