Delivery

UK Delivery

We use a variety of parcel services and couriers to ensure speedy dispatch of goods. Orders received before 2.00 p.m. are usually dispatched the same day, for next day delivery, however in some cases this can take up to 3 working days. Orders received after 2.00 p.m. will be dispatched the next working day. Dispatches are made Monday to Friday.

Mainland UK delivery charge is now FREE on all orders over £50. Orders under £50 delivery is charged at £6.50 for mainland UK.

Overseas delivery charges will vary. Please contact us to find out costs.

For exact postage costs please add all required items to your basket and proceed to checkout, you will be notified of full costs at this stage, and willl have the option of cancelling your order beofre payment. All prices quoted are for delivery to UK mainland unless otherwise stated.

After a failed delivery attempt you should receive a card through your door, this will show the courier details and explain how to contact the depot to arrange collection/re-delivery. Please pay particular attention to the references made regarding how long a delivery will be held at the courier depot. If you do not contact the courier within their listed timescale your goods will be returned to Urban Chaos and a charge will be made to re-send the goods. If you subsequently cancel the order then only the cost of the goods will be refunded.

Please be aware that while we do everything that we can to make sure that the goods you order get to you as soon as possible, sometimes there are unavoidable delays. Some items may have to be moved from one branch to another which may add a day or two to the delivery time, however as soon as we are able to do so the goods are sent by courier on a next working day service.